Shipping & returns

We deliver to the areas on our delivery page, all in the Western Cape, from Joostenberg Vlakte. We do not deliver outside the Western Cape. If your area is not listed, request a quote and we will see what we can arrange.

Delivery pricing is per area, not per kilometre. Free delivery in the Northern Suburbs for domestic and commercial systems. Other areas have a fixed fee shown at checkout, one fee per order, and we recalculate the fee from your chosen area when the order is placed. Areas beyond our own range are sent by courier (domestic and commercial systems) or quoted separately (industrial systems); we confirm that cost with you before dispatch, and it is not included in the order total.

At checkout you choose your delivery area from our list and give a street address and any delivery notes (gate, complex, access). We confirm the address and the delivery date on our call within 24 hours. Industrial systems travel on a larger vehicle and need a prepared site; we confirm the site requirements on that call.

Please check the packaging and contents when the system arrives, before paying cash or by card. Point out any visible damage to our driver and note it on the delivery. EFT orders are dispatched only once the funds have cleared.

If a system arrives damaged or is not what you ordered, tell us as soon as possible at admin@reverseosmosisshop.co.za with your order number. We collect or replace it at our cost.

If nobody is available at the agreed time, our driver will try to reach you on the number you gave. We then arrange a new date with you. A repeat delivery may be charged at the area fee shown at checkout; we tell you before it is scheduled.

You may return a system for any reason within 7 days after delivery. The system must be unused, undamaged, complete and in its original packaging.

To start a return, email admin@reverseosmosisshop.co.za or WhatsApp us with your order number. We collect returns within our delivery area; there is currently no collection cost.

Once the system is back with us we inspect it. If it meets the conditions above we approve the return and refund the purchase price by EFT to the account the payment came from, including any delivery fee you paid. If it has been used, connected to water, damaged or is incomplete, we tell you what we found and discuss the options with you.

Faulty goods are not change-of-mind returns; they are handled under our Warranty page and the Consumer Protection Act.

This policy does not limit your rights under the Electronic Communications and Transactions Act (including the 7-day cooling-off right for online purchases) or the Consumer Protection Act. Where the law gives you more than this page does, the law applies.