Warranty

If a system or a component supplied with it fails to be of good quality, in good working order or free of defects within six months of delivery, you may return it and choose whether we repair it, replace it or refund the price. The choice is yours, not ours.

The six months run from the delivery date on your order. Your order number is your proof of purchase.

If a repaired or replaced part fails again within three months of the repair, you may choose a replacement or a refund.

RO membranes and filter cartridges are not automatically excluded. If one is defective, the warranty applies to it like any other part. What is not a defect is normal exhaustion: pre-filters, carbon stages and membranes wear with use and are replaced on a schedule that depends on your feed water and how much water you make.

• Normal exhaustion of filters and membranes, and the gradual decline in output as a membrane ages.
• Damage from misuse: incorrect installation, incorrect supply pressure, freezing, connection to hot water, modifications or non-original parts, or neglected filter changes.
• Fouling, scaling or damage caused by unsuitable feed water, for example hard, iron-rich, brackish or high-salt borehole water used without the pretreatment it needs.
• Installation workmanship by anyone other than us. If you install the system yourself or use your own installer, that work is their responsibility.

Email admin@reverseosmosisshop.co.za with your order number and a description of the problem. Photos help us diagnose faster but are not required. You can also call or WhatsApp +27 83 255 5812.

We respond within 24 hours on working days and tell you the next step: a phone diagnosis, a part sent to you, or collection of the component or system for inspection. Collection within our delivery area is at our cost for a warranty claim.

If the problem turns out not to be a defect, we tell you what we found and quote any repair before doing work.

This page describes rights you have under the Consumer Protection Act. It does not limit them, and where the Act gives you more, the Act applies.